Services
Audit scope (route(s), cabin class(es), and touchpoints) is agreed in advance with the client. Straton Advisory retains control over specific flight selection and execution to preserve audit realism and independence.
Arrival, check-in, queue management, issue resolution, and frontline communication quality.
Where applicable: promise vs. reality, passenger flow, and communication clarity during peak periods.
Access control, welcome, seating capacity, cleanliness, F&B consistency, and disruption communications.
Boarding call clarity, priority enforcement, conflict handling, and delay messaging cadence and ownership.
Service pacing, crew engagement, responsiveness, communication clarity, and recovery effectiveness.
Chauffeur/transfer punctuality and handover quality, premium check-in, lounge-to-gate transitions, and priority baggage.
Accuracy of information, frequency of updates, empathy vs. procedure, and staff empowerment during disruption.
Deplaning efficiency, immigration flow context, baggage timings (first/last bag), and priority delivery reality.
Final pricing is confirmed after scope definition. Travel is commercially purchased and billed at cost (no markup).
| Audit scope | Indicative professional fee |
|---|---|
| Economy (Short / Medium Haul) | €2,000 – €3,000 |
| Economy (Long Haul) | €2,500 – €3,500 |
| Premium Economy | €2,500 – €4,000 |
| Business Class | €4,000 – €6,000 |
| First Class | €6,000 – €9,000 |
| Lounge / Ground-only audit | €1,500 – €3,000 |
| Disruption / IRROPs-focused audit | Priced per scope |